Returns Policy

Refund Eligibility

Refunds are subject to the cancellation policies of the service providers (e.g., airlines, hotels). Please review these policies at the time of booking.

Refund Process

  • Refund requests must be submitted in writing to info@onceinafricatravel.com.
  • Refunds, if approved, will be processed within 30 business days and credited to the original payment method.

Non-Refundable Services

Some services (e.g., discounted tickets, certain hotel bookings) may be non-refundable. These will be clearly marked at the time of booking.

Force Majeure

In the event of unforeseen circumstances (e.g., natural disasters, pandemics), refunds will be processed in accordance with the provider’s policies and applicable laws.

Contact Us

For any questions or concerns regarding these policies, please contact us at:

  • Email: info@onceinafricatravel.com
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